Stakeholder Engagement

FPC is aware of its high responsibilities to all stakeholders and strives to maintain an ongoing constructive dialogue with them.

The Company is focused on meeting the expectations of all stakeholders in the JSC FPC’s economic, social, and environmental development in a sustainable manner.

Stakeholder engagement mechanisms

Stakeholders	Engagement mechanisms	Key communication channels
Internal stakeholders
Our people	Labour relations under the Collective Bargaining Agreement Management functions Social partnership Personnel development Corporate surveys Reporting to stakeholders Dispute resolution procedures Employee recognition	Addresses from top management E-mail Corporate publications Corporate website Social networks, Telegram channels Internal regulations
Governance and control bodies	Descriptions of governance and control bodies, as well as interaction principles and governance procedures, are set forth in JSC FPC’s Articles of Association and other internal documents of the Company. For more details, please see the Report in the Corporate Governance Model and Practice section	Management reporting and financial statements Ongoing interaction in business processes
External stakeholders
Shareholders	Direct dialogue through general meetings of shareholders Reporting to stakeholders Disclosure of information on material facts of the Company’s operations	Mandatory disclosure of information, including issuer reports, RAS and IFRS financial statements, statements of material facts, registers of affiliates through an authorised disclosure agency Voluntary disclosure of additional information on the Company’s website Meetings of the management of the Parent Company with the Company’s management
Government authorities and non-governmental organisations	Agreements on cooperation in the transportation of passengers, baggage and unaccompanied baggage by long-distance trains Joint participation in image-building ceremonies and business events at the federal and regional levels Responding to requests from government authorities	Submission of financial, statistical and environmental reports to regulatory authorities Publication of reports on Company operations
Business partnerships	Contractual relations Preparing and concluding cooperative agreements Regular working meetings Joint working groups with Russian and foreign project partners Participation in conferences and forums	Publication of information on Company operations on the corporate website and dedicated procurement sites Mass media
Consumers and customers	Passenger services Catering on board Passenger satisfaction surveys Marketing campaigns Informing on the Company’s activities Charity actions Conducting volunteer events	Feedback channels: Customer questionnaires Single help desk Addressing the Company via a mobile application Company’s website; Public reporting by the Company
Media and NGOs	Press releases and other materials with information on FPC’s activities Responding to requests from the media Accompanying reporters shooting photos/videos of infrastructure	Company’s website Mass media Industry-specific media Social networks, Telegram channels Events for external audiences
Educational institutions	Targeted employment of students Vocational guidance events Benefits for FPC employees’ children Joint research and cultural initiatives FPC employees contributing to educational institution activities	Company’s website Mass media Social networks of the Company and educational institutions
Social partnership actors	Engaging with trade unions in the social protection of employees and non-working retirees	Meetings Corporate events E-mail